Electronic Resource
Community Pharmacies Serving People With Disabilities
Community pharmacies provide highly valued services at the heart of every town and village in the country. Community pharmacies are often the first port of call for people seeking medical advice and they are characterised by the trust that they engender in their customer base. Community pharmacies can take pride in the service they offer with their emphasis on knowing their customers and their needs. This is not a context that leads to complacency. The community pharmacy sector is constantly looking for ways of improving the range, quality and delivery of the vital and valued services that it provides and of evolving its commitment to quality customer service. Most community pharmacies give consideration to the specific needs of their customers with disabilities. It can be difficult, though, to know exactly what is required and what will work best for such a broad group. This can result in a piecemeal approach. Community Pharmacies Serving People with Disabilities aims to assist pharmacists by offering practical advice concerning the often easily implemented but always significant and achievable changes which they can make to ensure that they provide a quality service to customers with disabilities. It seeks to support a planned and systematic approach within community pharmacies to meeting the needs of their customers with disabilities. It identifies a range of initiatives to build on current practice and evolve the quality of their service to people with disabilities.
EBK-00252 | 371.9/Nia-c | Perpus Pusat | Tersedia |
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