Gaya APA
Tjiptono, F., Chandra, G.
(2007).
Service, Quality & Satisfaction
(
Ed.2)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality & Satisfaction".
Ed.2
Yogyakarta:
Andi,
2007.
Text.